Careers

Job Description: Route Sales Representative (RSP)
Reports to: Route Sales Manager (RSM)
Updated: July 16, 2025

AUTHORITY AND ACCOUNTABILITY

• Maintain and grow the customer base through excellent service, accurate delivery, and collections.
  
  

• Represent A.B. Munroe Dairy professionally and courteously in all interactions.
  
  

• Be accountable for the safe and efficient operation of the delivery vehicle and product handling.
  
  

RESPONSIBILITIES AND DUTIES

• Maintain and grow client relationships by providing top-level customer service.
  
  

• Deliver products accurately and handle collections responsibly.
  
  

• Communicate clearly with customers about product offerings and promotions.
  
  

• Utilize company marketing tools to enhance the customer experience.
  
  

• Maintain accurate inventory on the truck at all times.
  
  

• Develop positive relationships through courteous verbal and written communication with customers during each visit.
  
  

• Support the sales team by attending trade shows, sales meetings, and special events as needed.
  
  

• Communicate with Route Sales Manager regarding sales issues and objectives.
  
  

• Drive responsibly and report vehicle maintenance needs promptly to Garage Staff.
  
  

• Ensure compliance with all safety, food safety, and company policies; report any violations or concerns.
  
  

• Review daily priorities with the RSM, including special instructions, product promotions, new products, price changes, and collection issues.
  
  

• Respond to customer questions and special requests; describe product features.
  
  

• Uphold quality standards by enforcing company policies and procedures.
  
  

POSITION QUALIFICATIONS AND REQUIREMENTS

• High school diploma, GED, or equivalent required.
  
  

• Exceptional customer service and interpersonal skills.
  
  

• Ability to clearly and enthusiastically communicate product information and company history, both in person and over the phone.
  
  

• Comfortable working independently and as part of a fast-paced team environment.
  
  

• Fluent in English (read, write, speak) to communicate effectively with customers, vendors, and staff.
  
  

• Proficient use of all five senses (sight, hearing, touch, smell, taste) to ensure quality and safety.
  
  

• Strong math skills to evaluate orders and delivery documents and take appropriate actions.
  
  

• Demonstrates sound business judgment.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Maintain all necessary state-issued DOT licenses required for the role.
  
  

• Physical ability to spend prolonged periods sitting, walking, climbing, squatting, kneeling, and working in refrigerated and outdoor environments.
  
  

• Good hand dexterity for handling products and operating equipment.

• Must be able to adhere to attendance and punctuality standards as outlined in Munroe Dairy policy.
  
  

• Ability to regularly lift or move products and supplies weighing over 40 pounds.
  
  

• Maintain sharp focus to meet objectives timely and in compliance with standards.

• Ability to obtain and pass a BCI (linked) 

WORK SCHEDULE

• Flexible schedule including nights, weekends, and holidays based on customer and company needs.
  
  

• Average workweek of 40-60 hours, with variable daily and weekly hours.
  
  

• Attendance at meetings and events outside regular delivery hours may be required.

Job Title: Scoop Shop/Market Team Member
Reports To: Scoop Shop Manager
Updated: June 16, 2025

AUTHORITY AND ACCOUNTABILITY

The Scoop Shop Team Member reports directly to the Scoop Shop Manager and is responsible for providing courteous service, preparing menu items accurately, and maintaining the cleanliness and organization of the shop. This position requires adherence to company standards for safety, food handling, and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service and Sales

• Greet all customers with a friendly and welcoming attitude.
  
  

• Take and fulfill customer orders accurately and efficiently.
  
  

• Answer questions about flavors, ingredients, and seasonal offerings.
  
  

Ice Cream Service and Treat Preparation

• Scoop ice cream, pour milkshakes, and prepare sundaes and seasonal specialty items.
  
  

• Follow recipes and presentation standards for all menu items.
  
  

• Restock serving areas, toppings, and supplies as needed throughout the shift.
  
  

Shop Maintenance and Cleanliness

• Maintain a clean and organized workspace at all times.

• Be able to receive and organize orders and deliveries.
  
  

• Sanitize counters, equipment, utensils, and surfaces regularly per food safety guidelines.
  
  

• Assist with dishwashing and restocking of clean supplies.
  
  

Closing Duties

• Follow end-of-day closing checklist, including cleaning, inventory checks, and securing the shop.
  
  

• Properly store remaining inventory and dispose of waste according to shop procedures.
  
  

• Report any maintenance, safety, or inventory issues to the Scoop Shop Manager.
  
  

REQUIREMENTS AND QUALIFICATIONS

• Must be at least 16 years of age or older.
  
  

• Prior food service or retail experience is a plus but not required.

• ServSafe certification is a plus but not required.
  
  

• Strong communication and interpersonal skills.
  
  

• Ability to stand for extended periods and lift up to 40 pounds.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Comfortable working in a fast-paced, team-oriented environment.
  
  

• Positive attitude, reliability, and a willingness to learn and grow with the team.

• Follow uniform expectations (closed toed shoes, appropriate shorts length, team t-shirt, etc.) 

• Must be able to adhere to attendance and punctuality standards as outlined in Munroe Dairy policy.
  
  

WORK CONDITIONS

• Position involves standing, reaching, scooping, and frequent interaction with the public.
  
  

• Evening, weekend, and holiday availability may be required based on shop hours.
  
  

• Seasonal treats may involve hot and cold food handling, as well as time-sensitive preparation.

Job Title: Bakery Team Member
Reports To: Bakery Manager
Updated: June 16, 2025

AUTHORITY AND ACCOUNTABILITY

The Bakery Team Member reports directly to the Bakery Manager and is responsible for executing daily baking tasks with precision and consistency. This role requires a strong focus on food safety, cleanliness, and time management. Team Members are accountable for meeting production goals and maintaining the highest quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Baking and Production

• Operate ovens, mixers, and other bakery equipment safely and according to instructions.
  
  

• Bake a variety of goods including breads, muffins, cookies, and seasonal items.
  
  

• Monitor baking times and temperatures to ensure products are cooked to specification.
  
  

• Follow recipes and portion guidelines accurately for consistency and quality.
  
  

Packaging and Prep

• Package baked goods in accordance with labeling and presentation standards.
  
  

• Assist with restocking ingredients and prep work for the next day’s production.
  
  

• Organize and stage finished products for delivery or retail sale.
  
  

Cleanliness and Kitchen Closing

• Maintain a clean and sanitary kitchen environment throughout the shift.
  
  

• Wash dishes, sanitize surfaces, sweep and mop floors, and empty trash.
  
  

• Complete end-of-day cleaning checklist and assist with closing procedures.
  
  

• Safely shut down ovens and equipment at the end of shift.
  
  

REQUIREMENTS AND QUALIFICATIONS

• Must be at least 18 years of age or older.
  
  

• Prior experience in a bakery, commercial kitchen, or food prep setting is preferred.

• ServSafe certification is a plus but not required.
  
  

• Ability to follow recipes, instructions, and safety procedures.
  
  

• Comfortable working with ovens, mixers, and other kitchen equipment.
  
  

• Strong attention to detail and ability to work in a fast-paced environment.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Ability to lift up to 50 lbs and stand for extended periods.

• Must be able to adhere to attendance and punctuality standards as outlined in Munroe Dairy policy.
  
  

WORK CONDITIONS

• Work is performed in a warm kitchen environment with frequent use of ovens and equipment.
  
  

• May involve early morning or evening shifts depending on production needs.
  
  

• Requires standing, lifting, bending, and working around heat and food allergens.

Job Description: E-Commerce Customer Service Representative
Reports to: Office Manager
Updated: June 17, 2025

RESPONSIBILITIES AND DUTIES

Customer Interaction & Order Management

• Handle inbound customer inquiries via telephone, email, texts, and online orders (approx. 50 calls per day).
  
  

• Provide detailed information about the company, products, and services.
  
  

• Sign up new customers, take and process orders, and answer product or service-related questions.
  
  

• Maintain accurate records of customer interactions, transactions, and order status.
  
  

• Monitor and track orders to ensure timely, complete, and accurate delivery.
  
  

• Resolve customer complaints by researching order histories and providing appropriate solutions.
  
  

• Follow up with delivery drivers to ensure customer issues are resolved satisfactorily.
  
  

• Maintain and nurture positive, long-term customer relationships.
  
  

• Proactively maintain up-to-date knowledge of products, monthly specials, promotions, and sales techniques to enhance customer engagement and drive sales
  
  

• Actively participate in departmental goal setting and contribute toward team objectives.
  
  

• Collaborate with outside sales representatives to support a “one-team” culture.

• Actively assist customers with payment collection by processing payments, setting up payment plans, and resolving billing issues.
  
  

New Customer Service Responsibilities

• Collect, prepare, and assemble new customer startup packets.
  
  

• Contact new customers to complete sign-up and explain company processes.
  
  

• Enter new customer data into the Munroe computer system accurately.
  
  

• Follow up with new customers during the initial delivery period (first 3 months).
  
  

• Remind new customers to prepare for deliveries (e.g., leaving out coolers).
  
  

• Process and track new customer applications, including printing and emailing documents.
  
  

• Research delivery information and coordinate with drivers as needed.
  
  

• Manage auto-payment set-up for new customers and collect initial payments when needed.
  
  

• Work closely with drivers to address new customer questions or concerns promptly.
  
  

Technical Support and Reporting

• Process all online orders, inquiries, emails, and texts efficiently.
  
  

• Assist customers and co-workers in resolving website and technology issues.
  
  

• Record and classify service issues and IT support requests from customers and drivers.
  
  

• Communicate updates or changes regarding computer systems and tablets to team members.
  
  

• Liaise with external software vendors for system updates and troubleshooting.
  
  

• Generate reports for tracking customer service issues and/or software performance.
  
  

• Update daily Product Level Reports and weekly referral sheets.
  
  

POSITION QUALIFICATIONS AND REQUIREMENTS

• Minimum High School Diploma required.
  
  

• Six months to one year of related customer service experience, preferably in a call center or sales environment.
  
  

• Proficient general computer skills including internet, email, and Microsoft Office applications.
  
  

• Basic math skills: fractions, decimals, addition, subtraction, multiplication, and division.
  
  

• Strong keyboarding and calculator skills.
  
  

• Excellent verbal and written English communication skills.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Ability to effectively articulate information and interact professionally with customers and coworkers.
  
  

• Experience using a multi-line phone system; comfortable with occasional outbound sales and collection calls.
  
  

• Willingness to learn and study company product catalogs and services.

• Must be able to adhere to attendance and punctuality standards as outlined in Munroe Dairy policy.
  
  

• Ability to understand and support company sales goals and initiatives.

• Ability to collaborate effectively in a team environment and work with diverse customers and coworkers 

Job Title: Warehouse Associate
Reports To: Warehouse Manager
Updated: June 16, 2025

AUTHORITY AND ACCOUNTABILITY

The Warehouse Associate is responsible for maintaining the integrity of the loading and inventory process while supporting the milkmen and warehouse team. The position reports directly to the Warehouse Manager and is accountable for performing duties in accordance with A.B. Munroe Dairy’s procedures and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Loading Support

• Prepare route-specific product loads for milkmen, ensuring accuracy and efficiency.
  
  

• Assist milkmen with the proper and timely loading of delivery trucks each morning/afternoon.
  
  

• Cross-check items being loaded with route manifests and make corrections as needed.
  
  

• Maintain the loading area in a clean and organized condition before, during, and after shift.
  
  

Receiving Deliveries

• Receive and unload incoming deliveries, verifying item count and inspecting for damage or discrepancies.
  
  

• Sign off on delivery receipts and promptly notify the Warehouse Manager of any issues.
  
  

• Organize and store deliveries in accordance with product rotation policies and designated storage areas.
  
  

Inventory Management

• Assist with maintaining accurate stock levels through daily counts and periodic audits.
  
  

• Practice FIFO (First In, First Out) inventory methods to preserve product freshness.
  
  

• Record inventory movement and changes using company procedures or warehouse tracking systems.
  
  

• Identify and report low stock or overstock conditions to ensure smooth operations.
  
  

Warehouse Operations

• Operate pallet jacks, forklifts, and other material handling equipment safely and efficiently (certification preferred or must be forklift/e-jack certified through the Dairy).
  
  

• Adhere to company health, sanitation, and safety standards at all times.
  
  

• Support warehouse team with general tasks as needed, including cleaning, organizing, and restocking.

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent preferred.

• Must be at least 18 years of age or older.
  
  

• Previous experience in a warehouse, delivery, or food distribution setting is a plus.
  
  

• Ability to lift up to 50 pounds regularly and work in refrigerated environments and outside elements (heat, rain, snow, wind, etc.).
  
  

• Strong attention to detail and ability to work in a fast-paced, team-oriented environment.
  
  

• Willingness to follow instructions and adapt to changing priorities.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Must be punctual, dependable, and professional.

• Must be able to adhere to attendance and punctuality standards as outlined in Munroe Dairy policy. 

WORK CONDITIONS

• Work is primarily performed in a refrigerated warehouse and outdoor loading dock environment.
  
  

• Early morning start times required to align with route delivery schedules.
  
  

• Extended periods of standing, lifting, and physical activity are expected.

• Flexibility with shift times is required as truck return times and delivery times may vary.
  
  

Job Title: Warehouse Associate – Night Shift
Reports To: Warehouse Manager
Updated: June 16, 2025

AUTHORITY AND ACCOUNTABILITY

The Night Shift Warehouse Associate reports directly to the Warehouse Manager and is accountable for the accurate staging, organization, and loading of milk and dairy products into route trucks. This position is essential to the success of the daily delivery operation and must be performed with a strong sense of responsibility, efficiency, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Milk Truck Loading

• Prepare all milk, dairy, and other products for delivery trucks according to daily route manifests.
  
  

• Ensure all products are accounted for and match the specific needs of each delivery route.
  
  

• Organize and load products safely and systematically to minimize shifting or spoilage during transit.
  
  

• Communicate any discrepancies or shortages to the Warehouse Manager prior to completion of loading.

• Inform route sales representatives regarding order and product discrepancies. 

• Use available tech (tablets, print-outs, reports, etc.) to inform decision making.
  
  

Product Staging and Organization

• Pull products from cold storage and warehouse shelves according to next-day delivery requirements.
  
  

• Stage and label crates or totes for each truck and route prior to loading.
  
  

• Maintain accuracy and efficiency in organizing products by route and order priority.
  
  

Inventory and Product Rotation

• Follow FIFO (First In, First Out) practices while pulling products to ensure freshness.
  
  

• Notify management of any low stock, product issues, or quality concerns observed during loading.
  
  

• Assist with basic inventory checks during loading preparation if requested.
  
  

Warehouse Maintenance

• Keep loading areas clean, safe, and free of obstacles throughout the shift.

• Monitor equipment and report any issues to the supervisor.
  
  

• Return unused products or empty crates to their proper locations after loading is complete.
  
  

• Follow all company safety protocols and report any hazards or incidents immediately.

• Ensure all daily shift checklists and routines are followed prior to ending your shift. 

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent preferred.

• Must be at least 18 years of age or older.
  
  

• Prior warehouse, night shift, or delivery prep experience is a plus.
  
  

• Must be able to lift up to 50 pounds repeatedly and work in refrigerated and variable weather conditions.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Strong attention to detail with a focus on accuracy and efficiency.
  
  

• Ability to work independently and meet tight overnight loading deadlines.

• Ability to work in a team setting, take direction, communicate effectively, and pivot to shifting priorities.
  
  

• Forklift or pallet jack experience preferred (training available if needed).

• Must be able to adhere to attendance and punctuality standards as outlined in Munroe Dairy policy

WORK CONDITIONS

• Overnight shift in a refrigerated warehouse environment.
  
  

• Requires physical activity including lifting, bending, and standing for extended periods.
  
  

• Work schedule may include weekends, holidays, and early mornings depending on route needs.

AUTHORITY AND ACCOUNTABILITY

The Plant Employee is accountable for maintaining cleanliness and operational efficiency of equipment and production areas, handling chemicals safely, assisting with production processes including vat CIP, and supporting logistics and delivery functions. This employee must follow all safety protocols, company policies, and food safety regulations to ensure product quality and workplace safety.

RESPONSIBILITIES AND DUTIES

General Plant Operations

• Operate and maintain plant machinery including separators, fillers, pasteurizers (HTST), and bottle washers.
  
  

• Assist in setting production quotas and scheduling staffing as directed.
  
  

• Maintain accurate production counts and inventory of supplies and products.
  
  

• Participate in cleaning, washing, sanitizing, and maintaining all equipment, tanks, vats, pipes, valves, and floors.
  
  

• Assist with machine assembly, disassembly, lubrication, and preventive maintenance.
  
  

• Monitor refrigeration and cooling systems, adjusting settings as necessary.
  
  

Vat Clean-In-Place (CIP) Procedures

• Disconnect vats from product fill and discharge lines safely.
  
  

• Rinse fill lines and vats with warm water to remove all product residue prior to cleaning.
  
  

• Remove, clean, and rinse all inlet and outlet valves and fittings using detergent, hot water, and appropriate brushes.
  
  

• Reassemble vats and valves accurately after cleaning and rinsing.
  
  

• Foam clean vat exteriors thoroughly prior to CIP cycle.
  
  

• Measure and add CIP cleaners or acid solutions to vats according to SOPs.
  
  

• Circulate cleaning solutions through vats for 15-20 minutes for effective sanitation.
  
  

• Drain vats and flush thoroughly with fresh water until no cleaner residues remain.
  
  

• Add and circulate sanitizers for 3-5 minutes as part of final sanitization.
  
  

• Drain vats and prepare for production by reassembling all components.
  
  

• Accurately fill out wash logs and cleaning documentation to maintain compliance and traceability.
  
  

• Report any equipment malfunctions or sanitation issues promptly.

Sanitation and Cleaning

• Wash raw milk lines, milk silos, bottles, tanks, jugs, pumps, and other production equipment.
  
  

• Use cleaning chemicals following MSDS and PPE requirements, ensuring proper mixing and application.
  
  

• Perform thorough cleaning of production floors, drains, and designated plant areas.
  
  

• Follow lockout/tagout procedures during glass removal or equipment maintenance.
  
  

• Dispose of defective or damaged bottles and glass safely.
  
  

Production Support

• Assist with juice production by mixing formulas and preparing sweeteners.
  
  

• Fill and empty vats, dispensers, and containers, including flavored and pasteurized milk products.
  
  

• Support change-overs during production runs, coordinating with filler operators and other plant staff.
  
  

• Fill cases and stack finished product for cold storage.
  
  

Chemical Handling

• Handle and prepare chemicals with mandatory PPE including rubber gloves, aprons, goggles, and face shields.
  
  

• Follow strict guidelines to avoid spills and overflows when filling chemical containers.
  
  

• Maintain safe storage and usage of sanitizers, acids, lubricants, and cleaning agents.
  
  

• Tank Truck Delivery Assistance

• Hook up and disconnect tank trucks to silos safely.
  
  

• Guide drivers during tank truck positioning.
  
  

• Retrieve and manage wash tags, seals, samples, and delivery paperwork.
  
  

• Test milk samples for quality assurance.
  
  

Safety and Compliance

• Serve as a safety coordinator in plant operations, identifying hazards and reporting violations.
  
  

• Maintain sharp focus on all tasks, following food safety and company policies.
  
  

• Participate in training, meetings, and assist with inspections from regulatory bodies.
  
  

POSITION QUALIFICATIONS AND REQUIREMENTS

• High school diploma, GED, or equivalent experience required; some college preferred.
  
  

• Minimum 1 year experience in dairy or food production preferred.
  
  

• Strong technical knowledge of plant equipment and ability to perform basic repairs and maintenance.
  
  

• Ability to read, write, and communicate clearly in English.
  
  

• Must be detail-oriented, dependable, and able to work in fast-paced environments independently and as part of a team.

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
  
  

• Capable of lifting 40+ pounds regularly and performing physical tasks including walking, climbing, kneeling, and standing for long periods.
  
  

• Must have command of all five senses (sight, hearing, touch, smell, taste) and maintain focus to meet safety and quality standards.
  
  

• Willing to work flexible hours including nights, weekends, and holidays as needed.

• Compliance with all safety and sanitation policies, including PPE use and lockout/tagout procedures