The following are some simple guidelines by which we operate. If you have any questions regarding our policies, please visit the FAQ section of our website or call us at 401-438-4450.
Milk Boxes
We require a cooler or insulated Milk Box to leave delivery items at your home in the event you are not home or available to receive them. We offer two styles of insulated Milk Boxes. Our famous Cow Spotted box is $77.50 and our Grey Galvanized box is $52.00 and features a cow stencil design. Once purchased, the Milk Box becomes your property. Our Custom Milk Boxes are made from sturdy construction using 20 gauge galvanized steel for a long useful life. See our product menu for details. You may also provide your own box or cooler.
Delivery Charge
A delivery charge is assessed for each delivery. A flat rate of $2.50 is applied to every delivery, regardless of size, so the more you order, the more value you get from your delivery charge!
Standing Weekly Order
Our milkmen will deliver to your home on the same day each week. Most customers find it convenient to place a recurring “weekly essentials” order, so that they know they will receive their essential items even if they forget to place an order. Of course you can always make edits to the items in your delivery until midnight the night before. It is easy to add or remove products from your “essentials” order simply by either leaving a note for your driver or by calling Customer Service at 401-438-4450.
Vacations
If you are going on vacation or do not need a delivery, please call 401-438-4450, 24 hours a day, and leave a message for your driver. You can also cancel your following week’s delivery by using our online ordering system, provided you are registered.
Holidays
We deliver on all holidays except Thanksgiving and Christmas. You will be notified by the dairy as to the delivery schedule for these two holiday weeks.
Payment Policy
All billing is done on a weekly basis for the previous week’s delivery. It is requested that payment be made weekly also. We do accept Visa/MasterCard/American Express through our online ordering experience, which also allows you to setup for Automatic Payment for your convenience. You may pay by cash or check. You may leave the payment in the milk box for the driver or you may mail it to the office. Please include the top portion of the bill so it will be directed to the correct driver. There is a $25.00 charge for all returned checks.
Our Milkmen are paid soley on commission. A percentage of your payment goes directly towards their paycheck, so we kindly ask that you make payments weekly, or by the 15th of each month.
EBT/ Food Stamps
Munroe Dairy does accept Food Stamps & EBT from Massachusetts and Rhode Island. All accounts associated with Food Stamps or EBT orders must be paid in full at the time of the delivery or before. Munroe Dairy does not accept WIC.
