In a recent article in the Providence Business News, Rob Armstrong opened up about the struggles Munroe Dairy faced in 1988 and expressed tremendous gratitude to those who kept the organization in business – Munroe’s employees and its customers.
“It’s been over 30 years since my father decided to retire. At the time, we were seriously considering closing our doors. But, when we looked at the Munroe team, we saw a tremendously dedicated core of people who believed in our company and understood our value to the community. We held off closing, and our crew hung in there. For the next three years, we strapped up and arrived at the dairy at 2AM while doubling our delivery routes. The sacrifices – undeniably selfless – made all the difference. Looking back, it’s amazing what a great core of employees will do. They are the reason we have been able to stay in business after 135 years.
If you want to make something happen, start with the people you hire. To be a milkman, you have to have a servant heart. You need to care about the people you service daily. If you are lucky enough to find these individuals, make sure to take care of them, because they are the ones who demonstrate the company’s values to your customers.
We have always sought to bring value into the lives of every customer we service. This goes much farther than the product itself and starts with the people behind the product. Be sure to give the time, effort and energy to the individuals who keep your business running. Effort produces value, and value creates loyalty. It is astounding how supportive our customers are and I am forever grateful. I think a reason for that loyalty is the commitment they witness in our incredible team every day.”
– Rob Armstrong
See the full Providence Business News article here
