The following are some of the questions we most frequently receive from customers and prospective customers alike. If you do not see an answer to your question, please feel free to contact us or call us at (401) 438-4450.
Does Munroe Dairy milk come from cows that are treated with artificial growth hormones* or antibiotics?
NO. We guarantee that all of our milk comes from cows that have not been treated with artificial growth hormones* or antibiotics. Our Farmer’s have taken a pledge not to use artificial growth hormones or to treat our cows with antibiotics. *No difference has been shown between milk derived from rBSTsupplemented (or treated) cows and nonsupplemented cows according to the FDA.
How fresh is your milk? How long is its shelf life?
The milk you buy from Munroe dairy is much fresher than the milk you typically find in the grocery store. It only takes us 24 to 36 hours to get the milk from the moo to you. We guarantee our milk for eight days from the day of delivery. If you have a problem, let us know and we will correct it for you.
And your bread?
Our bread is delivered fresh daily from Gold Medal Bakery, located in Fall River, MA and from Calise & Sons Bakery in Lincoln, RI.
How can I be sure of the quality without seeing my groceries?
Our crew handpicks each item for your order. Our trucks have both refrigerated and freezer compartments to keep your order fresh or frozen on route to your home.
What if I am not home for delivery?
If you are not home at the time of your delivery we put your products in your Munroe Dairy Milk Box and pack it with ice (as needed) so it stays cold until you get home. Your Milk Man will pack your order with ice in the warmer months. As an option, we are happy to bring your groceries into your house or garage and place in your refrigerator.
How do I keep my order cold until I get home?
By purchasing a sturdy, insulated Munroe Dairy Milk Box, using your own hard-sided cooler, or allowing us to place your order in your refrigerator.
Is there a minimum order or delivery charge?
Yes. We ask that you maintain a minimum order of $15.00 per delivery, and there is a $3.99 customer service charge, per stop.
Where do your cows live?
All of the cows live nearby just over the border in Connecticut on small family owned and operated farms. Each of the farms offers large pastures for the cows to wander through and graze on the fresh and nutrient rich grasses. It’s true! They even sleep on waterbeds! Check it out!
What is your billing cycle?
The billing cycle is a week behind. Whatever you receive today will be on your bill next week.
How do I place an order?
We highly recommend that you place your order online through our web site, www.cowtruck.com. If you prefer to phone in your order, call (401) 438-4450.
What if I forget to order?
As a courtesy, we are happy to send out an Email and/or Text reminder the day before your delivery. Just sign up here! AB Munroe Dairy will NEVER share your information. We only use it to contact you regarding orders, specials, events, and weather alerts.
What do I do if I am going on vacation and do not need a delivery?
If you are going on vacation or do not need a delivery, please cancel your next week’s delivery through our online ordering system at www.cowtruck.com, or call (401) 438-4450.
Do I have to sign a contract? Is there a required length of service?
No. There is also no required length of service, however we are a weekly milk and grocery dairy and reserve the right to close an account due to an inactive period of 30 days without prior communication.
How are your bottles handled? Do they get recycled?
We reuse our bottles about 40 times. We have a multistep process that cleans and sanitizes our bottles.
How do I suggest new items for Munroe to carry?
Our goal is to provide local, convenient, quality products delivered to your door. If you have a product you love and want us to consider, just contact us with suggestions.
What is your return policy?
Here at Munroe Dairy we have a Satisfaction Guarantee Policy, product credit will be given within 7 days for fresh products and 14 days for all frozen foods. For safety and health reasons we cannot take back any products that have been taken into a home.
What towns do you deliver to?
We deliver to most towns in Rhode Island (except Block Island), and select towns in Massachusetts and Connecticut.
Click here to see our full list of delivery locations.
Click here to see our full list of delivery locations.
